MIRAGEHAVEN Money Back Guarantee Policy

At MIRAGEHAVEN, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your product, our Money Back Guarantee policy provides you with a way to return or exchange your item. Below are the terms and conditions:

Eligibility for Returns

• Items must be returned within 30 days from the date of purchase.
• Products must be in their original condition, unused, and with all tags and packaging intact.
• Proof of purchase, such as a receipt or order confirmation, is required for all returns.

Process for Returning Items

1. Contact our customer service team at support@miragehaven.lat to initiate the return process.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning your item.
3. Securely package the item, including the RMA number inside the package, and send it to the address provided by our team.

Refunds

• Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.
• Refunds will be processed to the original payment method within 7-10 business days after our team confirms the item’s condition.
• Original shipping fees are non-refundable unless the return is due to a MIRAGEHAVEN error.

Exchanges

• To exchange an item, please follow the return process and place a new order for the desired item.
• Exchanges are subject to product availability.

Exceptions

• Custom or personalized items may not be eligible for return unless they arrive damaged or defective.
• Clearance items are final sale and cannot be returned or exchanged.

If you have any questions regarding our Money Back Guarantee policy, please contact our customer support at support@miragehaven.lat or call us at +52 55 1234 5678.

Thank you for choosing MIRAGEHAVEN. Your satisfaction is our priority.